Dispute Resolution
The Canada Grocery Code provides a structured, fair, and timely process for resolving disputes between retailers and suppliers. This mechanism ensures that concerns are addressed impartially, in line with the principles of transparency, predictability, and accountability that guide the Code.
Office of the Grocery Sector Code of Conduct (OGSCC) – Dispute Resolution
Overview
A formal Dispute Resolution Management Process (DRMP) will be implemented starting January 1, 2026.
The DRMP is currently under development through a dedicated working group composed of industry representatives from across the grocery sector. This collaborative effort ensures that the process takes into consideration the diverse perspectives of all stakeholders.
The DRMP will provide a structured, impartial, and accessible framework for resolving disputes that may arise under the Canada Grocery Code. It will be designed to support timely and effective resolution while maintaining strong business relationships.
Details of the DRMP will be released in early Fall 2025, following the completion of the working group’s development process. Please check back for updates or subscribe to our newsletter to stay informed.
